SilverNeedle Hospitality consists of centrally managed companies in the Tourism sector, all of which are listed below:
- SilverNeedle Hospitality Pty Ltd – ACN 071 978 008
- SilverNeedle Hospitality Services Pty Ltd – ACN 052 344 546
- SilvernNeedle Escape Club Pty Ltd – ACN 135 055 684
- Chifley on the Wharf Pty Limited – ACN 128 602 264
- Sovereign Management (QLD) Pty Ltd – ACN 073 517 790
- SN Noosa Pty Ltd – ACN 151 341 052
- SilverNeedle Hospitality (CC) Greenway Pty Ltd – ACN 152 917 890
SilverNeedle Hospitality respects the privacy of your personal information and is committed to ensuring its proper collection, storage, use and disclosure. Under no circumstances will information be sold or made available to marketing agencies or similar parties who are not part of SilverNeedle Hospitality.
If you have any further questions relating to this privacy statement, please do not hesitate to contact us by email at firstname.lastname@example.org or phone on 1800 650 464
The Information we collect about you:
The types of information we collect about you will depend on what services you use or products you acquire. This may include your name and address, your email address, your contact address or credit card details.
You may also have the option to comment or provide feedback on products or services, where you chose to supply information to us or provide information by entering into a competition or promotion, participating in a survey, subscribing to our mailing list or registering as a member. If you do not provide certain personal information when requested, you may not be able to take advantage of selected services.
Our web server collects the following types of information for statistical purposes about visitors to the SilverNeedle Hotels website:
- the number of users who visit the website
- the date and time of visits
- the number of pages viewed
- traffic patterns
All of this data is anonymous and we will make no attempt to identify users or their browsing activities. The purpose of this information is to evaluate the performance of the website and to improve the content and format for its users.
Information customers provide
The type of information that we collect from you will depend on the products and services you require. You may choose to submit information to SilverNeedle Hospitality when you elect to:
- Make a booking or place an order from SilverNeedle Hospitality
- Request information, prices, or rates be sent to you
- Submit a question or comment via our website Enquiry or Feedback forms
- Apply for or request further information on any of the Guest Reward or Marketing Programs that SilverNeedle Hospitality administer
Members of the general public may also elect to participate in the above mentioned programs and will be required to submit personal information through subscription forms, booking forms or requests for more information either through emails, response devices or other methods.
A Cookie is a piece of information that our web server may send to your machine when you visit our site. The Cookie is stored on your machine, but does not identify you or give us any information about your computer.
A Cookie helps us to recognise you when you re-visit our Site and to co-ordinate your access to different pages on the Site. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more.
The purpose and usage of information collected
The information that we collect about you is used to help you access the services or acquire the products that SilverNeedle Hospitality provides more easily. These products from within our organisation include but are not limited to wines, travel and accommodation. The information we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any third parties, unless otherwise stated.
Your personal information may also be used for the following purposes:
- Promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning you (unless otherwise advised)
- Statistical purposes, including general analysis of sales data
- Any other customer support services
We may disclose the personal information, other information or data we collect from you if:
- You give us your consent
- You would reasonably expect us to disclose it for another purpose, and that other purpose is related to the purpose specified to you at the time of collection
- We are required by law or it is otherwise necessary, as contemplated by the Australian Privacy legislation
In this way we may use your information from time to time to send you out promotional material, which you may find of interest. If you do not wish to receive this material you may simply choose to unsubscribe from our mailing list and no further material will be sent to you.
As a participant in The Escape Club Guest Reward Program, one of the benefits your membership includes is statement mailings. These statements include details relating to your personal membership (ie. your points balance) and may include special promotional offers. If you would prefer not to receive these communications, you have the right to opt out. Where relevant, a choice to opt out will be included on the subscription form. Alternatively, you can write, phone, fax or email to request that you receive no further information on the contact details below.
Security of your personal information
Any personal information that we collect about customers including email addresses will be kept in the database of the relevant SilverNeedle Hospitality company. We will take reasonable steps to ensure that the personal information we hold is protected against misuse and loss, modification or disclosure, and from unauthorised access, including restricting access of personal information only to employees who require it in order to fulfil our obligations to you.
We will not disclose any personal information to third parties outside our group, without your written authority (except to the individual to whom the personal information relates) unless we are required by law or it is otherwise necessary, as contemplated by the Australian Privacy legislation. In addition, we will comply with all legislation, principles, industry codes and policies by which we are bound (including The Australian Privacy (Private Sector) Amendment Act 2000 (Cth) and the National Privacy Principles).
Your rights to access information
You have the right to request access to the personal information that our companies have relating to your history, profile or membership.
You can access, update or correct your personal information upon request (by phone or email below), subject to any exemptions which may be applicable under the Australian Privacy Legislation. We may need to ask you some detailed questions to ensure that the information is accessed only by the appropriate person. In some circumstances you may need to put your request in writing. You can also request that we delete your personal information at any time.
If you have provided us with your personal details but would prefer not to receive any promotional material or product offers via direct mail or email, then please advise us on the contact details below.
We have no intention of collecting any personal information from individuals under thirteen years of age. If a child has provided us with personal information, a parent or guardian of that child may contact us at the email address listed below if they would like this information deleted from our records.
Links to other sites
We may provide links to other sites. If you use these links, you will leave our Site and we are not responsible for any of these sites, or their usage of your personal information. We advise that you check the privacy policies on those sites.\
Contact Information for Enquiries
We take the privacy of your information seriously and it is important that you understand how we manage your personal information.
Please contact us if you believe:
- someone has gained access to your personal information
- we have breached our privacy obligations or your privacy rights in any way, or
We will try to satisfy any questions you have and correct any errors on our part.
You can contact us with requests or enquiries by phone, email or in writing as indicated below:
phone: 1300 650 464
Contact Us In Writing:
The Privacy Officer
PO Box 5368
West Chatswood NSW 1515